1. WHICH COUNTRIES DO YOU SHIP-TO CURRENTLY?

BraunBuffel.com currently ships to the United States, Canada, Australia, New Zealand, South Korea, China, Hong Kong, Japan and Brunei. However, we have dedicated official websites that serves your region for a seamless shopping experience as below:

Click here for Germany
Click here for Malaysia
Click here for Singapore
Click here for Indonesia

2. HOW MUCH WOULD BE THE SHIPPING COST?

At Braun Büffel, we offer a complimentary free delivery with any of purchase.

3. HOW MANY DAYS DO DELIVERIES USUALLY TAKE?

Purchases from BraunBuffel.com shipping to United States, Canada, Australia, New Zealand, South Korea, China, Hong Kong, Japan and Brunei typically take 4-7 business days as orders are shipped from Malaysia. Delivery times may be longer during public holidays and weekends.

4. DO YOU SHIP TO POSTAL BOX ADDRESSES?

We regret that our courier partner company does not deliver orders to postal box addresses.

5. HOW DO I KEEP TRACK ON THE SHIPMENT OF MY ITEMS?

You will find a tracking code in the Shipment Confirmation email, click on the tracking code to check the status of your shipment. Kindly note that tracking data may take up to 24 hours to be updated. All parcels are shipped via DHL Express.

6. CUSTOMS OR IMPORT DUTIES

All orders placed at BraunBuffel.com are shipped from Malaysia. If there’s any customs or import duties are charged when the parcel reaches its destination country, these charges shall be borne by the recipient of the parcel

1. ARE THE PRODUCTS SOLD AT BRAUNBUFFEL.COM GENUINE BRAUN BÜFFEL PRODUCTS?

At Braun Büffel, we have an uncompromising commitment to provide you with the highest quality products. When you buy from our official online store, you will receive genuine leather accessories from the brand house, a sterling example of our reputation in dependability and reliability.

2. WHAT IS YOUR RETURN POLICY?

If you are not satisfied with the product that you have purchased, you can return your purchase within 30 days of delivery for an exchange. Sale items are not eligible for returns or exchanges.

To ensure a seamless return or exchange, we kindly request that the product be in pristine, unused condition, with all original packaging,accessories, and any complimentary gifts intact. Simply re-pack the item(s) with the original receipt, and reach out to our dedicated e-Customer Care team at ecustomercare@braunbuffel.com to initiate your request.
For exchanges requiring a balance top-up, a secure payment link or bank transfer option will be provided.

3. WHAT SHOULD I DO IF I RECEIVED A FAULTY OR INCORRECT ITEM?

When your order arrives, please inspect the packaging for any damage that may have occurred during shipment.

If damage/ faulty/incorrect items occurred to the item(s) in your shipment, please contact us via email at ecustomercare@braunbuffel.com within fourteen (14) days from the date of order delivered together with supporting evidence and order number so that we can work with you to resolve the issue promptly. We ask that the returned product be unused and unworn condition, with the original packaging intact and accessories. Our e-Customer Care Personnel will make the necessary arrangements to rectify the unfortunate error.

4. CAN I RETURN AN ITEM AT A BRAUN BÜFFEL BOUTIQUE OR A BRAUN BÜFFEL COUNTER?

We regret that returns and exchange for online orders placed at BraunBuffel.com are processed centrally at our head office, and will not be accepted at any of our retail outlets.

5. HOW WILL I KNOW WHETHER YOU HAVE RECEIVED MY RETURNED ITEMS AND WHEN WILL I RECEIVE THE REFUND?

Once the returned items have been received and verified, we will notify you via email. Refund process may take up to fourteen (14) working days when faulty or incorrect item received.