At Braun Büffel, we strongly believe in customer satisfaction and we want you to be fully satisfied with your purchase. If you change your mind, we're happy to accept a return and an exchange. 



For Purchases Made Online on

You may return your merchandise within 14 days of receipt (local and international orders) in new, unused and original packaging condition for Product or Online Store Credits (with 90-days validity) in the same retail value to be used on your next purchase. All return and exchange must be accompanied by an email notification to [email protected]. Kindly note that no refund of the excess Online Store Credits will be given should the exchanged merchandise be of lower retail value.

*Sale merchandise are not eligible for refund and exchange.



Please do take note on the returns/exchange exclusions for purchases made on

  • No cash refund will be given. A product replacement or online store credits (with 90-days validity) will be given instead.
  • Valid for purchases made on only.
  • Returns and Exchanges for purchases made online will not be accepted at our retail outlets.
  • For further assistance and clarification, kindly email to [email protected]



For Purchases made in Boutiques

You may exchange your merchandise within 7 days of purchase in new, unused, and original packaging at the same store where the goods are purchased with the original purchase invoice.

An exchange for another Braun Büffel merchandise of equal retail value. The difference will be borne by the customer should the exchange be of a merchandise with a higher retail value. No refund of the excess will be given should the exchanged merchandise be of lower retail value.